Although we and our customers speak the same language, it is not always a given that all parties understand each other. If the customer talks about shelf extensions and the developer talks about the InStore app, communication problems can sometimes arise. This is where our software consultants come in.
They are the link between customers, the development team, and sales. They ensure that specific requirements are implemented and advise customers on how to map their processes. They are always the point of contact for customers and act as "translators" to ensure that all customer-specific formulations are implemented as intended.
The consultant takes over from the sales team as soon as it comes to deepening the joint project. Requirements are analyzed together with the customer, and existing processes are broken down, questioned, and often redesigned. The consultant suggests components from our portfolio that can most effectively meet the customer's requirements. The consultant discusses specific implementation options with the development team and then provides feedback to the customer.
The consultant also analyzes change requests and discusses them with the sales team for a quote. The joint project progress is, of course, documented by the consultant.
