Digital Signage Managed Service

For digital signage systems to function reliably and efficiently, a comprehensive hardware and software service is essential for business operations.

We only employ our own support staff

We only employ our own support staff

We can fix many errors via remote control

We can fix many errors via remote control

Thanks to our licence model, you always get the latest software version

Thanks to our licence model, you always get the latest software version

Importance of hardware service in digital signage

Digital signage requires professional hardware and therefore robust and reliable solutions that are ready for use around the clock. A faulty display can disrupt the flow of information and damage the brand image of retailers. Therefore, a fast, efficient hardware service is essential to minimise downtime and ensure system integrity.

Hardware as a Service at Bütema

At Bütema, Hardware as a Service (HaaS) includes comprehensive support for digital signage hardware before, during, and after installation. This includes:

  • Hardware as a rental model in the sovia Retail Managed Service, term: 36 months
  • Provision and replacement of hardware components throughout Europe within 48 hours
  • Pooling in the in-house logistics centre
  • Fast repair services thanks to our own repair centre

These services ensure that the hardware always functions smoothly and that any problems can be rectified immediately.

Importance of the software service in digital signage

Regular updates and maintenance are also necessary on the software side to ensure the security and long-term functionality of the systems. This includes fixing bugs, implementing new functions and ensuring compatibility with various media formats and network infrastructures. Software as a Service (SaaS) offers considerable advantages: It enables users to access the software from anywhere via internet access. This means that no local installation on the computer is necessary. In addition, the latest software versions are always provided without the software user having to worry about updates. This leads to greater efficiency and user-friendliness.

Software as a Service at Bütema

At Bütema, Software as a Service (SaaS) comprises several key components aimed at providing users with continuously optimised software usage. These include:

  • Web-based software, hosted in the Azure Cloud 
  • No local software installation on the user's PC 
  • Continuous software updates and upgrades, ensuring that the latest and most secure version is always available 
  • Software support (e-mail & telephone) 
  • Ticket response time within 8 hours 
  • 8h Logistic Interchange (Player Swap) 
  • Remote access to quickly resolve simple software problems 

With our Retail as a Service approach, both in hardware and software, companies can ensure that their digital signage solutions are always up to date and run efficiently.

You take care of your core business - we take care of the rest.

The advantages of our Digital Signage Managed Service

Hardware & software from a single source

Perfectly matched for the best possible compatibility.

Exchange of defective devices within 48 hours.

Fast replacement of defective components within 48 hours to minimise downtimes.

Proactive monitoring of the software

Icon für das Health Monitoring Feature in der Digital Signage Software der Bütema AG

Proactive monitoring of the software for early detection and rectification of problems.

Ticket response time: 8h

Guaranteed response to support enquiries within 8 hours for fast problem solving.

Complete on-site installation by our technicians on request

Complete installation on site by experienced technicians for worry-free commissioning.

Hardware & software from a single source

Exchange of defective devices within 48 hours.

Proactive monitoring of the software

Ticket response time: 8h

Complete on-site installation by our technicians on request

Icon für das Health Monitoring Feature in der Digital Signage Software der Bütema AG

Perfectly matched for the best possible compatibility.

Fast replacement of defective components within 48 hours to minimise downtimes.

Proactive monitoring of the software for early detection and rectification of problems.

Guaranteed response to support enquiries within 8 hours for fast problem solving.

Complete installation on site by experienced technicians for worry-free commissioning.

Additional advantages

In-house teams

Thanks to Remote Control Service technician doesn't have to travel to you

Support is included in the rental price

Timed software updates, without interrupting playout

All our software services are in the cloud

Automatic software upgrades (included in the rental price)

In-house teams

Support is included in the rental price

All our software services are in the cloud

Thanks to Remote Control Service technician doesn't have to travel to you

Timed software updates, without interrupting playout

Automatic software upgrades (included in the rental price)

Arrange a non-binding demo appointment now. We look forward to introducing you to the basics of Bütema digital signage software in a short meeting.

Your personal contact

Bütema AG Head of Marketing Christian Brand

Christian Brand

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