Sales Assistance
CUSTOMER ADVISORY
The InStore Assistant app supports sales staff in advising customers..
The information on the product detail page can be called up directly during the conversation with a customer. In addition to basic information such as photos, price and description, the guided selling process also displays matching additional items, looks, material compositions, care instructions and reduced prices.
For example, if a customer is not sure whether an item they like is still available in their size, the sales employee can use the integrated barcode scanner to scan the label. The article immediately pops up on the InStore Assistant App and the customer is informed whether their size can still be found in the store, or whether they can have it delivered to their home or as a reservation to the branch of their choice.
CUSTOMER CARD
RETURNS
CUSTOMER CARD
Customer cards that have a readable code (e.g. QR code or barcode) can be scanned with the integrated scanner of the ISA app. All information about the customer can be displayed and changed, e.g. if there is a change of address.
New customer cards can also be created directly within the app.
For example, if a customer wishes the goods to be delivered directly to their home, the sales consultant can easily initiate the process by scanning the customer card.
RETURNS
If a customer returns a delivery back to the store, this process can also be handled via the InStore Assistant App. A distinction is made here between notified returns (in this case, the customer has a return slip with a bar code or QR code) and free returns. If the latter is the case, the item is scanned with the app and marked as a return.