In a world where time is a scarce commodity, retailers are looking for ways to make the shopping experience faster and more efficient for their customers. KIra, as a virtual assistant, not only offers personalised shopping support, but also reduces waiting at the checkout through queue busting.
KIra - The personal shopping assistant
Before we dive into the details of Fast Lane Shopping, here is a brief overview of KIra: Designed as a web-based application, customers launch the personal shopping assistant by scanning a QR code on their smartphone. With KIra as an intelligent chatbot, customers have access to a wealth of information on items, sizes, colours, availability and findability in the shop.
The concept of queue busting
Customers can scan their items while shopping and add them to their digital shopping cart. This is done in real time via KIra on the customer's smartphone. The transfer of the shopping cart to the checkout is done by scanning a QR code. This eliminates the need to scan individual items at the checkout. Customers can pay quickly and easily and the employee releases and packs the goods.
Fast Lane Shopping with KIra brings numerous advantages:
- Saves time: Kunden können ihre Einkäufe schneller erledigen, da der Warenkorb über das Queue Busting bereits vorbereitet ist.
- Relieves staff: A faster payment process means fewer people at the checkouts and thus less work pressure for the checkout staff, resulting in a more pleasant working environment.
- Customer satisfaction: Customer satisfaction is increased by reducing waiting time at checkouts. The integration of digital technologies also contributes to an exceptional and innovative shopping experience.
Fast Lane Shopping or Scan and Go is not only another step towards improving customer service, but also proof of how simple yet innovative technologies can fundamentally change retail. Customers can complete their shopping faster and more efficiently, and retailers benefit from increased customer satisfaction and streamlined operations. The future of shopping is here, and KIra is at the forefront of this revolution.