Customers can scan their goods using the scanner connected to the terminal and pay cashlessly at the card terminal. A nearby employee monitors the operations of several terminals and is available to answer customer questions. After the purchase has been completed, the employee removes the security devices or hangers from the goods and puts them into bags so that they can then be handed over to the customer.
Employees can use the InStore Assistant to switch the self-service checkouts on or off, depending on whether the checkout is open or not. A note on the display refers customers to another checkout in the case of a closed terminal. Customers can use the intuitive system to scan articles quickly and easily. Article-related discounts such as 2 for 1, payment-dependent discounts, etc. are stored in the system and automatically taken into account when entering the articles or payment methods at the terminal. In addition, the customer card can be scanned to collect points or to get discounts linked to the customer account. To complete the purchase, the customer selects the desired cashless payment method such as card or online payment, vouchers, invoices, etc. The purchase process can be completed via a card reader. An employee can be requested using a help button. The advantage to this is that one shop assistant can supervise several checkouts at the same time and still has time to unlock and packs the goods for the customer.
At a glance
- Reduction of waiting time
- Takes up little space in the store
- Payment processes are optimized and employees can be flexibly deployed, which results in better customer service and a more flexible planning of personnel.
- If terminals are not used to self-checkout, they become digital signage players.
- Self checkout cashiers meet the demand for self-determination and flexibility.